Following the announcement Thursday of Verizon’s new $2 convenience fee, the FCC Friday released a statement, expressing concern over the charge. According to the statement:
“On behalf of American consumers, we’re concerned about Verizon’s actions and are looking into the matter.”
Then just hours later, Verizon responded by dropping plans for a January implementation of the fee. According to Dan Mead, President and CEO of Verizon Wireless:
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time.”
Press Release:
Verizon Wireless Will Not Institute Single Payment Fee
12/30/2011
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.
Source: Phonescoop
Mickey Papillon
Joey Koppes
Verizon new better about this one..
[...] 4G LTE outage Verizon explains recent LTE outages Verizon to charge $2 fee for paying bill online Verizon drops plans for $2 convenience fee following customer feedback, FCC concern Sprint’s first LTE towers come to Kankakee, [...]